The Technology Specialist will join a dynamic Technology User Services team in providing excellent technology services to a diverse and multicultural population of students, faculty and staff of the University.
The Technology Specialist will provide support by phone, e-mail and in person; will open and close service requests electronically; trouble shoot user technology accounts; manage technology inventory; and train student Help Desk technology assistants. In addition he/she will install, maintain and repair computer hardware and software and other technologies in computer labs, classrooms and faculty/staff offices. He/she will provide classroom, computer lab and audio/visual support. The successful candidate must be committed to fostering a welcoming environment for a diverse population of students, faculty, and staff.
Associate’s degree in Information Technology or related field or relevant years’ experience
1 – 2 years of experience in the installation and maintenance of end user systems
Strong organizational skills and attention to detail
Excellent customer service skills, strong interpersonal skills and the ability to build strong working relationships with a diverse audience of faculty, staff and students
Experience supporting Microsoft Windows and Apple platforms
Knowledge of techniques used in the installation, testing, and troubleshooting of Windows and Apple workstations, network printers, wired and wireless network connectivity, Microsoft Office and similar business productivity software
Ability to multi-task and prioritize requests in a fast paced working environment
3 or more years of demonstrated hands-on IT experience
Experience supporting Microsoft Office 365
Knowledge of Windows Servers operating systems
Knowledge of Microsoft Exchange account management
Special Instructions to Applicants:
An offer of employment is contingent upon successful completion of a background screening.
Applicants requiring University sponsorship to obtain employment authorization will not be considered for this position.
Maryville University is committed to a policy of equal opportunity and prohibiting discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.
Maryville University is a selective, comprehensive and nationally ranked private institution more than 6,000 students. Maryville offers more than 100 degrees at the undergraduate, masters and doctoral levels to students from 50 states and 32 countries. Consistently ranked as a top private school by Forbes and Kiplinger's, Maryville has been named the Number 1 Over-performing University in the nation by US News and World Report for the last two years. Maryville's athletics teams compete in 20 intercollegiate sports at the NCAA Division II level in the Great Lakes Valley Conference. Founded in 1872, the University is ideally situated on 130 picturesque acres in West St. Louis County.