Under general supervision, leads other Patient Coordinators, Sr., daily work; provides clinical office support to ensure patient satisfaction; schedules appointments, greets patients, and prepares charts; performs registration and check-in/out functions; verifies insurance benefits; assists with patient exams, tests, and procedures; maintains various records and databases of information; prepares correspondence, billing, and reports.
Knowledge, Skills, Abilities, and Personal Characteristics
Ability to lead and coordinate efforts of Patient Coordinators, Sr., in the provision of excellent patient care
Knowledge of medical terminology and procedures
Knowledge of insurance plans and referral procedures
Knowledge of office practices and procedures
Interpersonal/human relations skills
Ability to operate various office and medical equipment
Ability to operate personal computer with various software programs
Ability to respond to questions in a tactful and professional manner
Ability to organize/prioritize duties
Ability to work with constant interruptions
Ability to maintain records and files
Ability to maintain confidentiality
Job Duties and Responsibilities
AnalyzesÂ IDXÂ reports; identifies inaccuracies in reporting or procedures; uses data to correct errors; and educates staff of best practices to avoid reoccurring issues.
Trains new departmental Patient Coordinators, Sr., regarding department processes, procedures, and best practices; provides guidance to departments Patient Coordinators, Sr.; and acts as lead of departments Patient Coordinators.
Performs office support for a specific department of clinical practice; schedules surgeries, services, and appointments; prepares referral forms for tests, procedures, consults, and specialty physicians; obtains x-rays and test results; verifies benefits and assists with various insurance protocols; pre-certifies tests and procedures.
Greets and assists visitors, patients, etc.; obtains initial patient information; may perform non-invasive testing; assists with exams and procedures; screens phone calls for the most effective patient care; responds to inquiries
Prepares patient charts; maintains database of patient information, care requirements, and changes; reviews and maintains patient data; maintains medical and insurance referral records; ensures test results are filed.
Performs charge entry, and payment collection and posting; processes financial information; prepares clinical and surgical billing; reviews requisitions; prepares reports; transcribes clinical correspondence.
Researches and resolves patient referral problems; tracks referral practice patterns; oversees operations to ensure patient satisfaction; assists medical students with procedure instructions; performs other duties as assigned.
Performs other duties as assigned.
High school diploma or equivalent; supplemented with two (2) years of related work experience.
Saint Louis University(SLU) is a private, co-educational Jesuit university located in St. Louis, Missouri, United States. Founded in 1818 by the Most Reverend Louis Guillaume Valentin Dubourg SLU is the oldest university west of the Mississippi River. The University has campuses in St. Louis, Mo. and Madrid, Spain. SLU values academic excellence, life-changing research, compassionate health care, and a strong commitment to faith and service. For nearly 200 years, the University has gone beyond teaching facts and figures, encouraging students to form ideas and identities. Today, SLU students are nearly 14,000 strong. The University has invested vast resources to advance academic programs and enhance the student experience. SLU also is a major research institution where premier researchers tackle local and global challenges. And the University's commitment to community service has earned it national acclaim and bolstered its status as a character-building college.