Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of OFMD Mail and Receiving Services. This position is for the Medical School Campus.
Primary function is to collect, sort, deliver, and process United States Postal Service mail and inter/intra-departmental mail from faculty, staff, and students among all University sites.� And, process and deliver departmental packages utilizing computer-based tracking system as well as obtain appropriate signatures and storing of documents.� As scheduled assist with handling mail in meter operation as directed as well as assist with logging departmental international mail in an excel document for charge-back purposes.� All functions require a high degree of accuracy with deliveries and sorting speed as well as efficiency in memorizing multiple WUSM mail/package zones and Danforth, West, and North Campuses.� As needed, provides back-up support for Medical School Mail and Receiving Operations as well.� Must maintain high level of customer service and professionalism.� Interact directly with lead support staff on a regular basis.
PRIMARY DUTIES AND RESPONSIBILITIES:
Deliver mail and packages to departmental offices and labs on the WUSM and Danforth campus as assigned on a regular schedule. Rotate to a different route as assigned to remain familiar with all mail zones and routes.� Provide a high degree of customer services to faculty, staff, and students with accuracy and timeliness.� Deliveries are time sensitive including delivery of research matters/specimens, supplies, equipment, payroll, accounts payable checks, and packages that requires obtaining the appropriate signatures. Collect out-going mail from WUSM departments and offices for further distribution. This service includes the collection of mail and packages from departments that need to be metered and mail with postage affixed.� During staff absences, cover additional mail stops to fulfill the entire route sequence every day.
Sort and prepare incoming mail and packages received Federal Express, UPS, US Postal Service, DHL, and dozens of other WUSM carriers. Prepare inter-campus mail from School of Medicine, Danforth, West Campus, and North Campus departments. Organize and load mail and packages into mailing tubs and prepare for final loading into mail carts and/or campus vehicle based on assigned route.
Rotate to other areas of the mail services operation as needed including back-up carrier service for Danforth, West Campus, North Campus, and other Medical School delivery system as specified.� In addition, provide support in the student mail operations during peak periods including scanning packages and distribution to students requiring a high degree of customer service. Assist with logging international mail in excel report for the purpose of tracking weight and accounts to be charged by department.� Develop end of day international mail manifest and daily shipment by Federal Express to external vendor.�
Check before each delivery for accountable mail and packages with a tracking barcode.� Obtain signatures on Personal Digital Assistant (PDA) during delivery route for accountable/trackable mail and packages.� Ensure proper PDA syncing upon return to the office.� Process signatures in University tracking system and file reports appropriately by date.� Rotate scanning of packages and sorting of mail with other runners/carriers to remain well trained in each function.
Organize mail and packages that needs to be metered for delivery to meter operation.� Assist with sorting and metering process as needed.� Collect meter mail, add postage strips, help seal, and other tasks as needed.�� Assist with folding and inserting mail service jobs by machine or by hand as directed.
Record mail and package volume every day including inbound USPS mail, packages from all WU carriers/service providers, and campus mail. Utilize computer to assist with looking up staff names in the Washington University directory for mail without proper box numbers. Support Senior Manager, WUSM Operations Manager, and Mail Services Supervisors as directed.� Other duties as necessary.
High school diploma or equivalent high school certification.
Previous mail and or customer service experience a plus.
Position requires a chauffeur’s driver license and safe driving record.� The University will check driving record approximately once per year.� A valid driver license must be carried at all times.� Must observe all posted speed limits and drive no faster than 10 MPH in areas where there are none posted.
Ability to use mailing equipment to log “trackable” mail, envelopes and packages.� Utilize computer systems to accomplish daily tasks including the look-up process of improperly addressed mail, forward, and return to sender services.
Adhere to specific time schedule as specified for routes.� Daily Schedule – Monday through Friday, and alternating Saturday hours.� Must be able to start as early as 7:00 AM and work as late as 6:00 PM on assigned days and available to work 8:30 to 12:30 on Saturdays.� Overtime may be necessary for peak student move-in periods.
Experience desired in using Microsoft Word and Excel, e-mail, and basic computer functions.
Customer service experience preferred with the ability to provide prompt, friendly service during peak periods specifically around student move-in and move-out dates.� Ability to interact with students, parents, faculty, and staff.� Capable of answering questions from users relating to postage rates and mail delivery service.
Assist with continuous process improvement, optimize speed and efficiency in operation, and minimize customer wait time.
Ability to work independently and work well with co-workers as well as students, part-time, and full-time staff between each Mail Services operation.
Ability to lift and handle up to 70 pounds.
Must have excellent attendance record at previous jobs.
Ability to identify and report any mail or package that looks unusual or suspicious in nature to a supervisor immediately or campus police.
The hiring range for this position is $13.80 - $16.53 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Job requires ability to walk from building to building along mail route, up and down stairs, inside and outside of buildings, in all types of weather, including heavy rain and snow, frequently loading, unloading, and carrying heavy loads of mail.
Ability to lift and handle up to 70 pounds.
Internal Applicant Instruction:
This position is grade G04.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.