The academic services representative is responsible for assisting the registrar with processes such as enrollment and adds/drops, major changes, grade changes, and degree verifications. This position evaluates transfer credits and transcribes them in the student information system.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
Maintains familiarity with FERPA regulations and privacy laws governing higher education
Evaluates transcripts and transcribes credits daily within the student information system
Sends transcripts on a daily basis
Processes Academic Services forms
Performs education verifications
Assists with organizing commencement ceremonies, including setup
Ensures transfer equivalencies are determined in a timely manner
Directs students to the correct office/faculty member for approvals
Utilizes university catalogs to answer questions and explain policies
Provides support to the registrar
Maintains strict confidentiality
Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork
Interacts professionally with students, faculty, staff, coaches and alumni
Provides excellent customer service at the front counter on a rotating basis; duties to include answering questions regarding Academic Services, Student Financial Services (SFS), and the Business Office
Communication, Teamwork and Collaboration
Answers questions via phone, email or customer walk-ins
Resolves issues for all stakeholders by using efficient communication tools
Job may require other duties as assigned.
Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.
Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.
Demonstrated ability to work effectively with individuals from diverse communities and cultures
Familiarity with FERPA regulations and privacy laws governing higher education
Strong written and verbal communication skills
Highly organized and detail oriented
Demonstrates consistent logic and objectivity in decision making
Computer proficiency, notably with Microsoft Office Suite
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.
General office setting
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to work effectively at a computer for up to eight hours daily
Ability to sit for extended periods of time
Physical work/lifting during commencement setup
Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
Lindenwood University, often referred to as Lindenwood or LU, is a private, coeducational, liberal arts university located in St. Charles, Missouri. Founded in 1827 by George Sibley and Mary Easton Sibley, it is the second oldest higher-education institution west of the Mississippi River and since 1990 the fastest growing university in the Midwest. The University offers more than 120 undergraduate and graduate degree programs to more than 16,000 students a year through values-centered programs that lead to development of the whole person. Lindenwood is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.