Scheduled Hours

40

Position Summary

This position serves as the lead to Patient Billing / Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patientsâ™ needs.

Job Description

This position is located in a fast-paced office space with heavy volume of telephone calls; high stress caused by work deadlines, periodic crisis management; and patient/family physician telephone interaction.

Primary Duties & Responsibilities

• Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
• Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes, and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.
• Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks, and e-mails as needed.
• Assists in management of providersâ™ schedules, scheduling templates, and master schedules according to physician protocols and management direction.
• Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes, and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
• Assists in coordination of staff vacations, schedules, and coverage.
• Assists with staff timesheets and distribution of accruals.
• Plans, schedules, and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
• Coordinates ordering and monitoring of supplies, equipment, mail, and related operational services as needed.
• Maintains required skills/competencies and participates in in-services, staff programs, continuing education, and cross-training programs according to established standards.
• Complies with OSHA, state, and federal regulatory sources/standards.
• Acts as backup for staff during peak times, vacations, illnesses.
• Prepares custom reports as directed by management.
• Performs other duties as assigned.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Incorporates the Fish Philosophy and Principles into daily job activities.

Preferred Qualifications

• Working knowledge of general office equipment and computers.
• Must have organization and communication skills that require discretion with confidential information.
• Must be able to work independently, prioritize multiple tasks, have knowledge of medical terminology, handle busy phones, and capable of working in a fast-paced environment.
• Must possess excellent communication, organization, and interpersonal skills.
• Must have excellent knowledge of Epic scheduling system, including templates.
• Must be able to handle stressful situations and have excellent decision-making skills.

Required Qualifications

• High school diploma or equivalent high school certification.
• Four to five years of experience in a medical office environment, or related field.
• Knowledge of medical terminology.
• Extensive telephone experience with demonstrated exceptional phone etiquette.
• Experienced in a managed care setting.
• Experience using the Epic system.
• Familiar with WUSM services and programs.
• Extensive knowledge with data entry/computer experience with an automated scheduling system.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Grade

C08-H

Salary Range

$19.19 - $28.78 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.

EEO/AA Statement

Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individualâ™s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Applicant Instructions

When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two âœQuick Apply❠options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the âœQuick Apply❠page by clicking âœNext❠at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a Linkedin feature, which allows you to apply by using your Linkedin profile to populate some of the job application fields.